Privacy Policy for Luna’s Glass Works
Last updated: 04/2025
Our Commitment to Privacy
At Luna’s Glass Works, Inc., your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you interact with our business, whether in person, over the phone, by mail, or through other forms of communication.
Information We Collect
We may request personal information in the course of providing quotes, scheduling services, or answering your inquiries. The types of information we may collect include:
- Your name
- Phone number
- Email address
- Mailing or service address
- Payment information (if needed)
- Details about your project or service request, including vehicle identification information, e.g. VIN, License Plate Number, U.S. Department of Transportation (USDOT) Number, etc., if applicable — please note that insurance providers might give us information, but we only give them VIN.
We may also collect general, non-personal information (e.g., information about which windshield part numbers and shapes your vehicle(s) use, which we’ve handled for you) to help improve our customer service.
How We Use Your Information
We use the information you provide to deliver services, respond to your inquiries, and follow up on quotes or service updates. We only share your information with trusted third parties when necessary to fulfill your request (e.g. your on-site maintenance supervisors, insurance providers, etc.).
We will not use your information for unrelated marketing purposes without your explicit consent.
SMS Message Consent
When you opt in to receive SMS communications from Luna’s Glass Works, we collect your phone number and any necessary information to communicate with you via text messages.
This information is not shared with third parties for marketing purposes. We respect your privacy and are committed to keeping your mobile data secure.
SMS Message Frequency & Fees
The frequency of SMS messages may vary depending on your appointments and service updates. Message and data rates may apply, depending on your mobile carrier’s pricing plan. Fees may vary based on whether the message is sent domestically or internationally.
SMS Opt-In
By providing your phone number and opting in, you agree to receive text messages from Luna’s Glass Works related to appointment confirmations, service updates, and location requests. Message frequency varies. Message and data rates may apply.
SMS Opt-Out
If you are receiving text messages from us and wish to opt out, simply reply “STOP” to any text you receive from us. Once we receive your STOP request, we will send a confirmation message and you will no longer receive further SMS communications.
SMS Privacy Policy
Luna’s Glass Works maintains strict privacy policies, ensuring that the personal information of our customers and users is not shared, sold, rented, released, or traded to third parties for marketing or promotional purposes without prior consent or legal obligation.
All the above categories exclude text messaging originator opt-in data and consent — this information will not be shared with any third parties.
Our Commitment to Data Security
We take appropriate steps to safeguard your personal information. This includes administrative, physical, and technical measures to prevent unauthorized access and maintain the accuracy of our records.
Our Commitment to Children’s Privacy
Our services are intended for adults and general business use only.
Your Privacy Rights
Depending on your location, you may have rights such as accessing, correcting, or requesting deletion of your personal data. If you’d like to exercise these rights, please reach out using the contact information below.
How to Contact Us
If you have any questions, concerns, or requests related to this privacy policy, please contact us:
📧 Email: info@lunasglassworks.com
📞 Phone: (210) 533-5788
🌐 Website: https://lunasglassworks.com/contact