Luna’s Glass Works, Inc.
Terms and Conditions for SMS Messaging

Last updated: 04/2025

Introduction

These Terms and Conditions (“Terms”) govern your participation in the SMS
messaging services (“Service”) offered by Luna’s Glass Works, Inc. (“we”, “us,”
“our”).

By opting into our SMS Service, you agree to be bound by these Terms, along with
our Privacy Policy.

Service Description

Luna’s Glass Works provides SMS communications to inform customers about:

• Appointment confirmations and reminders
• Technician dispatch updates and estimated arrival times
• Requests for location confirmations for service appointments
• Notices regarding completed services

Our SMS communications are informational only and will not include
promotional or marketing content unless otherwise agreed.

Opt-In and Consent

By providing your mobile phone number and verbally agreeing during service
scheduling (either in person or over the phone), you consent to receive recurring
SMS messages related to your glass service needs.

• Message frequency may vary depending on service activity.
• Message and data rates may apply.
• Consent to receive SMS messages is not a condition of purchasing any
  goods or services.

You can review our Privacy Policy for full details on data collection and usage.

Opt-Out

You may opt out of receiving SMS communications from us at any time by
replying “STOP” to any text message you receive.

Upon receiving your STOP request, we will send you a confirmation and you will
no longer receive SMS messages from us.

Help and Support

If you require assistance or support regarding our SMS services, you may:

• Reply HELP to any message you receive; or
• Contact us at:
  📧 Email: info@lunasglassworks.com
  📞 Phone: (210) 533-5788
  🌐 Website: https://lunasglassworks.com

Fees and Charges

Standard messaging and data rates may apply, depending on your mobile carrier
and your personal wireless service plan.
You are solely responsible for any fees charged by your mobile carrier for SMS
communications.

Privacy

We are committed to protecting your privacy.
We do not share, sell, rent, or trade your mobile phone number or SMS opt-in
data with third parties for marketing or promotional purposes without your
explicit consent.

For more information, please review our Privacy Policy.

Service Availability

SMS message delivery is subject to effective transmission by your wireless service
provider and may be limited by your provider’s coverage area. We are not liable
for delayed or undelivered messages.

Changes to Terms

We may update these Terms at any time. Any changes will be posted to our
website with a new effective date. Continued use of our SMS services after
changes are made constitutes your acceptance of the updated Terms.

How to Contact Us

If you have any questions, concerns, or requests related to this privacy policy, please contact us:

📧 Email: info@lunasglassworks.com
📞 Phone: (210) 533-5788
🌐 Website: https://lunasglassworks.com/contact